Zeora Hospitality – Privacy Policy
Last updated: 13/08/2026
This Privacy Policy is issued by AGNG Enterprises FZCO, trading as Zeora Hospitality (“Zeora,” “we,” “us,” “our”), a company licensed in the International Free Zone Authority (IFZA), Dubai, United Arab Emirates, with its registered address at Office 210-B, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.
Zeora is a hospitality consulting, advisory, management and recruitment business. We work primarily with restaurant, cafe, bar and wider F&B businesses across the UAE and the GCC, and with hospitality professionals seeking new opportunities in the region.
If you have a question about this policy or about how we handle your information, contact us at privacy@zeorahospitality.com.
This policy applies to personal information we collect through www.zeorahospitality.com, through consultations and bookings, through our recruitment activities (including via our applicant tracking system), and through our general business dealings with clients, candidates, suppliers and other business contacts.
It does not apply to information we process on behalf of a client as part of a consulting or management engagement – for example, a client’s own customer, point-of-sale, or employee data. That processing is governed by the relevant service agreement between Zeora and the client (see Section 13).
When you contact us or visit our website. If you use our Contact Us form or otherwise get in touch, we collect what you provide – typically your name, email, phone number, company, position, country, and details of your enquiry or project.
When you book a consultation. We use a third-party scheduling tool to manage consultation bookings. To schedule and administer a consultation, we collect your name, contact details, and any information you provide about your business or the purpose of the consultation.
When you download a resource. We may offer guides, reports, or other hospitality-industry materials for download. To send you the material, we collect your name and contact details. Requesting a resource does not automatically subscribe you to marketing communications.
If you subscribe to our newsletter. We collect your email address, and your name if you provide it, to send you hospitality-industry insights and updates about Zeora. You can unsubscribe at any time.
If you apply for a role or join our Talent Pool. Whether you apply for a specific vacancy, apply through our applicant tracking system, or register directly with our Talent Pool, we collect the professional information relevant to recruitment – for example your name, contact details, location, CV, employment history, education, qualifications, skills, languages, salary expectations, notice period, relocation preferences, preferred roles and markets, professional profiles such as LinkedIn, supporting documents, work-eligibility information where relevant, and, where you choose to provide them, references. We may also keep our own recruiter notes and professional assessments to help match you to relevant opportunities.
If we identify you as a potential candidate. Zeora also builds its Talent Pool by identifying hospitality professionals through public professional profiles, industry referrals, professional networks, and other lawful professional sources, and by approaching people who have not applied to us directly. If we do this, we will tell you this policy applies the first time we contact you.
When you deal with us as a client or business contact. If you are a client, prospective client, supplier, contractor, landlord, or other business contact, we collect the contact and professional information reasonably needed to manage that relationship – for example your name, role, company, and correspondence with us.
We use personal information to: respond to enquiries and prepare proposals; schedule and run consultations; provide our consulting, audit, feasibility and management services; administer client contracts, invoicing and accounting; operate our recruitment business, including matching candidates to current and future opportunities; maintain and develop our hospitality Talent Pool; communicate with candidates about relevant vacancies; introduce suitable candidates to clients where the candidate has confirmed interest; manage supplier and business relationships; comply with our legal obligations; establish, exercise or defend legal claims; operate, secure and improve our website; and, where you have opted in, send marketing communications.
We process personal information in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Depending on where you are located and the nature of the processing, other privacy laws – including the EU or UK GDPR – may also apply. Where they do, we rely on the equivalent lawful bases those laws recognise and provide the rights they require.
In practice, we rely on one or more of the following:
Zeora maintains a long-term database of hospitality professionals – our Talent Pool – to support our recruitment and executive-search work. A candidate who is not right for one role today may be exactly right for a different opportunity in six months, two years, or longer, and our Talent Pool exists to make that possible.
If you apply for a role or register with us, we will normally keep your profile in our Talent Pool for future matching, in addition to considering you for the opportunity you applied for, unless you tell us otherwise. We do not treat our Talent Pool as a marketing list, and being in it does not mean we will contact you about anything other than relevant hospitality opportunities.
We do not share your profile with a prospective employer without first approaching you about the specific opportunity and confirming that you are interested and available. We periodically ask long-inactive candidates to confirm they would like to remain in the Talent Pool, to keep our records accurate and relevant. You are also free to ask us to update, restrict, or delete your profile at any time (Section 12).
We share personal information with:
We do not sell personal information, and we do not operate as a data broker distributing candidate or client databases to third parties outside the purposes described in this policy.
Zeora operates across the UAE and the wider GCC, and we work with candidates, clients and suppliers internationally. This means personal information may be accessed or stored outside the country where you are located, including by service providers whose infrastructure sits abroad. Where we transfer personal information outside the UAE, we do so on a basis recognised by UAE law – such as a contract requiring the receiving party to protect the information to the standard required under UAE law, or another basis the law permits, including your explicit consent. Where GDPR or UK GDPR applies to a transfer, we rely on the transfer mechanism those laws recognise for the destination in question.
Our website may use cookies and similar technologies to operate correctly, remember your preferences, and understand how the site is used, including through analytics tools. You can control cookies through your browser settings. Where our use of cookies requires your consent, we will ask for it before non-essential cookies are set.
We keep personal information for as long as it is needed for the purpose it was collected, or for a related purpose we have told you about – including, for Talent Pool candidates, ongoing matching to future opportunities as described in Section 6. We keep client, contract, and accounting records for as long as required by UAE commercial, tax, and limitation-period rules. Where information is no longer needed, we delete it or, where deletion is not practical, anonymise it.
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure, including access controls, encryption where appropriate, and secure hosting arrangements with our service providers. No system is completely secure, and we cannot guarantee absolute security of information transmitted to us.
Subject to applicable law and its exceptions, you may have the right to: ask what personal information we hold about you; request a copy of it; ask us to correct inaccurate information; ask us to delete or restrict processing of your information; object to certain processing, including direct marketing; withdraw consent where processing is based on consent, without affecting processing already carried out; and, where applicable law provides it, request that we transfer your information to another provider. To exercise any of these rights, contact privacy@zeorahospitality.com. We may need to verify your identity and may not be able to action every request – for example, where UAE law requires us to keep certain records, or where a request would affect the rights of others.
When we provide consulting, audit, or management services to a client, we may access information the client controls, such as customer, point-of-sale, or employee data. In that context, we act on the client’s instructions as a service provider, not as an independent decision-maker over that data. The relevant service agreement governs how we handle that information, including confidentiality and security obligations. This Privacy Policy does not apply to that engagement-specific data; it applies to information Zeora itself collects and controls, as described above.
Our website, consulting services, and recruitment services are intended for business and professional use by adults. We do not knowingly collect personal information from children.
Our website may link to third-party websites, including client, partner, or scheduling websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
We may update this policy from time to time to reflect changes in our practices or in applicable law. We will post the updated version on this page with a revised “Last updated” date, and where a change is significant we will take reasonable steps to bring it to your attention.
AGNG Enterprises FZCO, trading as Zeora Hospitality Office 210-B, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates privacy@zeorahospitality.com
